Question 1

Can I get a GP appointment through the Livi app?

Accepted Answer

With Livi, you can see a registered GP by video from your mobile phone or tablet. They can offer medical advice for any symptoms that do not require a physical examination. To speak to a doctor through your phone, simply download the Livi app from the App Store or Google Play, sign up and follow the steps. You can choose to see the next available doctor or book a specific time in the next three days.

Once you’ve booked, you’ll be asked to fill out a symptom form and can attach photos to help the Livi doctor diagnose your condition. They can then advise whether you need any medicine or further care.

Question 2

How much does it cost to use the Livi app?

Accepted Answer

The Livi app is free for everyone and can be downloaded from the App Store or Google Play. Livi has partnered with local NHS GP surgeries across the country to provide an online NHS GP service. If you’re registered with one of our partner NHS practices, your GP appointments will be free. The only charge will be for prescribed medications which can vary.

If your area is not yet eligible, you can use our pay-as-you-go service that allows you to use the online GP app the same day for £45. This includes any prescription-writing, fit notes and specialist referrals.

We also partner with employers and employee assistance programmes. Employees will receive a voucher code for same day GP appointments. If applicable, you can access your free, or discounted, appointment via the Livi app. Please speak to your employer to find out more information.

Medications prescribed by our pay-as-you-go service will not be eligible for NHS exemptions or discounts. We accept Visa, Mastercard and American Express payments.

Question 3

How quickly can I speak to a GP through the Livi app?

Accepted Answer

Once you’ve made an appointment through our Livi app, we aim to put you in touch with a Livi GP as soon as possible. This waiting time can vary throughout the day, but does not usually exceed an hour.

Question 4

Can I discuss any medical problems with a Livi doctor over the phone?

Accepted Answer

There are some cases where we would not recommend using an online doctor app. For example, you:

- have a symptom or condition that needs a physical examination (e.g. you need to have your chest listened to or ear examined)

- are in need of controlled drugs, like those containing pregabalin (Lyrica) or gabapentin (Neurontin) – these are not prescribed by Livi GPs

- may need treatment that involves long-term and regular medical contact

- are in need of a [sick note (fit note)](https://www.livi.co.uk/online-gp-appointments/sick-notes) that may need to be extended for longer than 2 weeks – Livi GPs can provide sick notes for up to 14 days only

Question 5

Can I use the Livi app while abroad?

Accepted Answer

You can use the Livi doctor app while at home, on the go or even if you’re abroad for work or leisure. But remember, the GP will only be able to provide medical advice through Livi’s online doctor app. A Livi GP cannot offer prescriptions or access health services in another country.

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FAQs

Can I get a GP appointment through the Livi app?

How much does it cost to use the Livi app?

How quickly can I speak to a GP through the Livi app?

Can I discuss any medical problems with a Livi doctor over the phone?

Can I use the Livi app while abroad?